FAQ
Orders & Purchases
How do I place an order?
How do I place an order?
Simply browse our website, select your device, add it to your cart, and complete the checkout process.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
What payment methods do you accept?
What payment methods do you accept?
We accept credit/debit cards, EFT payments, and secure online payment methods via Peach Payments.
Can I cancel my order?
Can I cancel my order?
Orders can only be canceled before they are dispatched. Contact us immediately if you need to cancel.
Do you delivery nationwide?
Do you delivery nationwide?
Yes, we deliver throughout South Africa.
How long does delivery take?
How long does delivery take?
Standard delivery takes 2-5 business days, depending on your location.
Can I use these devices internationally?
Can I use these devices internationally?
Yes, our iPhones are network-unlocked and can be used worldwide. However, check compatibility with your network provider.
What must I do if order arrives damaged?
What must I do if order arrives damaged?
Contact us immediately with photos of the issue, and we will assist you with a solution.
Do you offer Apple warranties?
Do you offer Apple warranties?
No, Apple warranties usually do not apply to pre-owned devices, but we offer our own warranty.
Returns & Exchange
What is your returns policy?
What is your returns policy?
Yes, we have a 14-day return policy for Out-of-Box Failures (OBF) in accordance with the Consumer Protection Act (CPA) of South Africa.
How do I initiate a return?
How do I initiate a return?
Contact our support team at support@reboxed.co.za with your order details, and we will guide you through the return process.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
What warranty do you offer?
What warranty do you offer?
Gold Grade: Market equivalent of a C-grade. The device is fully functional but has more visible scratches and cosmetic wear.
Diamond Grade: Market equivalent of a B-grade. The device is fully functional and in perfect cosmetic condition, with only minor scratches on the frame or screen.
Platinum Grade: Market equivalent of an A-grade. The device is near perfect, fully functional, and has zero to minimal visible scratches.
What does warranty cover?
What does warranty cover?
Our warranty covers any manufacturer defects but does not cover accidental damage, water damage, or unauthorized repairs.
What happens if device has defect during warranty period?
What happens if device has defect during warranty period?
If the issue is covered under warranty, we will repair or replace the device. If not, we can assist with a paid repair option.
What qualifies for an Out-of-Box Failure (OBF) return?
What qualifies for an Out-of-Box Failure (OBF) return?
If your device is faulty within 14 days of purchase due to a manufacturer defect, it may qualify for an OBF return. The device must be in the same condition with all accessories included.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Grading & Quality
What do the different device grades mean?
What do the different device grades mean?
Gold Grade: Market equivalent of a C-grade. The device is fully functional but has more visible scratches and cosmetic wear.
Diamond Grade: Market equivalent of a B-grade. The device is fully functional and in perfect cosmetic condition, with only minor scratches on the frame or screen.
Platinum Grade: Market equivalent of an A-grade. The device is near perfect, fully functional, and has zero to minimal visible scratches.
What is the battery health percentage of your devices?
What is the battery health percentage of your devices?
All our devices come with a guaranteed battery health of 80% or above, unless specifically stated otherwise.
Do you replace the batteries of your pre-owned devices?
Do you replace the batteries of your pre-owned devices?
We do not replace batteries unless necessary under warranty, but every device is tested to meet our high-quality standards.
General
Who is Reboxed?
Who is Reboxed?
Reboxed is a trusted supplier of high-quality, pre-owned iPhones in South Africa, offering premium devices at competitive prices.
Are all your devices second-hand?
Are all your devices second-hand?
Yes, all our devices are pre-owned but go through strict quality control, testing, and grading to ensure they are fully functional.
Do you sell brand-new devices?
Do you sell brand-new devices?
No, we specialize in pre-owned and certified refurbished iPhones.
Where do you source your devices from?
Where do you source your devices from?
We source our devices from reputable retailers, mobile networks, and certified suppliers.
Are your devices network locked?
Are your devices network locked?
No, all our devices are unlocked and can be used on any network in South Africa.
Do your devices come with original accessories?
Do your devices come with original accessories?
No, our devices only come with a complimentary TPU cover and nothing else. We do not supply our devices with cables or charging blocks.
Do your devices include the original box?
Do your devices include the original box?
No, our devices are sold in premium packaging and will not come with the original Apple box.
How do I know your devices are in good condition?
How do I know your devices are in good condition?
Every device undergoes a rigorous inspection, testing, and grading process to ensure functionality and cosmetic quality. We use PhoneCheck to test all our devices (www.phonecheck.com).