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Refund policy

Refunds & Exchanges

Introduction

At Reboxed, your satisfaction is our priority. We’re committed to giving you the best possible experience when purchasing a pre-owned iPhone. Our Refunds and Exchanges Policy ensures you can shop with confidence, knowing your purchase is protected.

Our Warranty Promise

All Reboxed pre-owned iPhones come with:

  • 12-Month Warranty: Coverage for any hardware-related issues that arise within one year of your purchase.
  • 6-Month Battery Replacement Warranty: Ensures optimal performance, with a free replacement if the battery fails within six months.

Returns Policy

If you’re not satisfied with your purchase, you can return your device within 7 days of receiving it, in line with the Consumer Protection Act (CPA).

  1. Eligibility: The device must be returned in its original condition, including all accessories and packaging.
  2. Process: Contact our support team within 7 days to initiate the return.
  3. Refund: Once the device has been inspected and approved, a full refund will be processed to your original payment method.

Exchanges

If you’d prefer to exchange your device for another, we’re happy to assist. Please note:

  • The returned device must meet the criteria outlined in our returns policy.
  • If the replacement device costs more or less, you will either pay the difference or receive a partial refund.

How to Initiate a Refund or Exchange

  1. Contact Us: Email or call our customer support team with your order details and reason for the return or exchange.
  2. Ship the Device: Follow the instructions provided to return the device securely.
  3. Processing: Once received and inspected, your refund or exchange will be processed promptly.

What’s Covered Under Warranty

  • Hardware malfunctions not caused by misuse or accidental damage.
  • Battery issues covered under the 6-month battery warranty.
  • Manufacturing defects affecting key components such as the logic board, display, and connectivity.

Need Assistance?

If you have any questions about our Refunds and Exchanges Policy, our support team is here to help. We’re committed to making your Reboxed experience smooth, simple, and worry-free.