Shipping policy
Shipping Policy
At Reboxed, we aim to deliver your order quickly, safely, and reliably. Below is everything you need to know about our shipping process.
Delivery Areas
We deliver nationwide across South Africa using trusted courier partners.
Processing Time
- Orders are processed within 1–2 business days after payment has been confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
- Main Centres: 1–3 business days after dispatch.
- Outlying Areas: 2–5 business days after dispatch.
Please note that delivery timeframes are estimates and may vary depending on your location and courier operations.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location. Any applicable fees will be clearly displayed before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS so you can monitor your delivery in real time.
Delivery Requirements
- A signature may be required upon delivery.
- Please ensure that the delivery address provided is accurate and accessible.
Delays
While we aim to meet all delivery timeframes, delays may occur due to factors outside of our control, including courier delays, weather conditions, or high order volumes. We will keep you informed should any delays arise.
Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact our support team within 48 hours of delivery so we can resolve the issue as quickly as possible.
Need Assistance?
If you have any questions about your delivery, our support team is here to help. We’re committed to making your Reboxed experience smooth and hassle-free.